Terms & conditions

  • Website use
  • MyAccount portal use
  • Privacy policy

Terms & conditions

Terms & conditions

Thank you for visiting the Islands Energy Group website.

By using this website, you agree to the current website terms of use (the terms) and to our privacy policy, whether you are using the website as a registered user or as a guest. If you don’t agree with the terms, please stop using the website. Our privacy policy can be found on our website at islandsenergygroup.com/main-privacy-policy.

All references to “you” in these terms means you, the user of our website and references to “we” or “us” means Islands Energy Group (our company details are below).

1. We provide information on this website to help you. It is intended as a guide only in relation to our products and services. We make every effort to ensure that the information we provide is accurate and up to date, but errors and omissions may occur. We offer no guarantees, representations or warranties (express or implied) in relation to the reliability, completeness or accuracy of the information we provide or that provided to us by third parties.

2. We may provide links to third party websites and resources and sometimes, others may link to ours. These websites are not under our control and we are not responsible for and make no representations or warranties (express or implied) in relation to, their content. The existence of a link is not an endorsement or verification by us of that third party website. They are provided for your information only.

3. If you would like to link to a specific part of our website, you must seek our permission. Any links to our home page must be in accordance with the law and must not damage our brand or reputation. You must not imply or suggest any form of association or endorsement between you and us.

4. We will not permit, and you must not, link our website to any website containing distasteful, offensive or controversial content or which infringes the intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations.

5. We reserve the right to withdraw any permission granted to link our website for any reason, with or without notice. We may also request that you remove any links to our home page if they breach these terms.

6. We will not be responsible for the content of any linked website or for any loss or damages suffered as a result of you using any linked sites.

7. Our website is intended for providing information only. The website is accessible from anywhere in the world, but our services are only for customer use in the islands in which we operate. If you access the website from elsewhere, you are responsible for compliance with local laws. We make no representations or warranties (express or implied) as to the appropriateness of use of our website or our products or services outside of the islands in which we operate.

8. You agree that you will:

  8.1. agree to all third party service providers’ terms of use (for example, software providers and network service providers) when accessing and using our services and this website; and

  8.2. only access and use our website to view information in relation to us and to transact lawful and authorised business with us and for no other purpose.

9. You agree that you will not:

  9.1. disrupt, attempt to gain access or interfere with the services or servers or other software, hardware, equipment or database connected to or via the services;

  9.2. introduce any viruses, trojan-horse type programs, malware or any other material that is malicious or technologically harmful to our website;

  9.3. copy, reproduce, reverse-engineer, decompile, disassemble, resell, distribute, link to, or modify any part of our website without our written consent (and, where relevant, the consent of relevant third parties), except where permitted by law;

  9.4. not attack our website via a denial-of-service attack or a distributed denial-of-service attack;

  9.5. use our website to make any unauthorised or fraudulent applications to join IEG as a customer; and

  9.6. use the website in any manner which violates or infringes the rights of any person, firm or company (including intellectual property, confidentiality or privacy rights).

10. We cannot guarantee access to or use or availability of our website. Your access is allowed on a temporary basis. At any time and for any reason, we may amend, withdraw, restrict or block access, with or without prior notice. We will not be liable for any reason if our website is unavailable at any time or for any period.

11. We take the privacy of your data seriously and in order to provide our services, we will need to process some personal information about you.

12. Please see our privacy policy to find out how we process your data. You agree that all information you provide to us through this website is accurate and by using this website, you consent to us processing your data

13. Our privacy policy can be found on our website at islandsenergygroup.com/main-privacy-policy

14. Information in relation to our use of cookies on this website can be found on our website at islandsenergygroup.com.

15. To help us improve our business and services, we analyse data from our website. This may include personal information such as your use of the services we provide and other anonymous information such as traffic over our website. You consent to this processing by using our website and by using our services

16. We cannot guarantee that our website is virus free or secure. You should maintain your own virus protection software on your devices.

17. If you have registered for any services on our website, you must keep your log in details secure. It is your responsibility if you don’t. If you think that someone knows your log in details, please change your password immediately and please contact us. It is your responsibility to notify us of any issues including unauthorised access or breach of security as soon as you are aware. If necessary, we may require users to change their log in credentials for security purposes.

18. Our intellectual property rights are protected by law. This includes our logo, trade marks, trading names, copyright in the content of this website and all other intellectual property rights, whether registered or unregistered. All such rights are reserved.

19. You must not commercially exploit any content on the website and you must abide by the terms of any intellectual property restrictions or licences displayed on our website. The information we provide on this website is for personal non-commercial use only and you must not modify it in any way.

20. Access to our website is not a licence to use our intellectual property rights in any way.

21. If you attempt to use any part of this website in breach of these terms, your right to use it stops immediately.

22. Our website is provided to you free of charge and our liability to you and anyone else is limited, as explained in this section.

23. We will not be liable for any direct, indirect or consequential loss or damage (including contract, tort, breach of duty or otherwise) arising from the use of or any action taken in reliance on any advice, information, representation or omission appearing on our website, whether negligent or otherwise.

24. We exclude all express or implied conditions, warranties, representations or other terms that may apply to our website or any content on it. In particular, we make no warranties or representations (express or implied) as to:

  24.1. the availability of our website and any issues you have in accessing it;

  24.2. any disruptions, defects and technical errors occurring on our website;

  24.3. viruses or other harmful elements present on our website, software and servers; and

  24.4. third party websites, applications, products and services.

25. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your devices, software, data or other proprietary material due to your use of our website or on any website linked to it.

26. Nothing in these terms will affect our liability for death or personal injury arising from our negligence, nor for fraud or misrepresentation as to a fundamental matter or other liability that cannot by law be excluded.

27. You agree to hold us harmless, defend and indemnify us against any losses, costs or claims relating to your use or misuse of our website in breach of these terms and/or from any other person accessing our website using your log-in details.

28. We may change these terms at any time, without notice. When we do so, the updated terms will be published on our website and the changes will be effective as soon as they are available online. You should check the website from time to time to review the current terms which apply.

29. We may also change any content on our website and can do so without notice.

30. If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation.

31. If any of these terms are deemed invalid, void or for any reason unenforceable, that specific term(s) will be deemed severable and will not affect the validity and enforceability of any other terms.

32. These terms shall be governed by Guernsey law and the courts of Guernsey shall have exclusive jurisdiction.

This website is provided by Islands Energy Group Limited, which is incorporated and registered in Guernsey with registration number 43021, with its registered office at The Energy Centre, Admiral Park, St Peter Port, Guernsey.

If you have any concerns regarding the use of, or content on, our website please contact us. For help, information and to contact us please find the information on our website at islandsenergygroup.com/main-contact-us.



Last updated 24 January 2023

Terms & conditions

Terms & conditions

Welcome to Islands Energy Group (IEG) and thank you for choosing to use our customer portal to manage your account.

This portal is for use by the customers of the Islands Energy Group which includes Islands Energy Group Limited, Manx Gas Limited (trading as Isle of Man Energy), Guernsey Gas Limited (trading as Guernsey Energy), Jersey Gas Company Limited (trading as Island Energy), Kosangas (Guernsey) Limited and Kosangas (Jersey) Limited. The portal is owned and operated by IEG on behalf of the members of its group.

The use of this portal is governed by these terms and conditions, please make sure you read them carefully.

All of our terms and conditions contain words which have specific meanings, these words are capitalised. To understand their meaning, please see the definitions set out at the end of these terms and conditions.

These are our latest portal terms and conditions, dated 28 May 2024.

1.1. These terms and conditions, our general website terms and our privacy policy govern your use of this portal only. These terms are separate to the terms and conditions which apply to any service or product we provide to you.

1.2. By using the portal you are agreeing that you have read and agree to these terms. If you don't accept the terms, please don’t use the portal.

2.1. To use this portal, you must be a metered gas customer with one of our companies in the Islands Energy Group.

2.2. To set up an account on this portal you need to be an account holder, that is a person named on the bill. If you have joint names on your bill, you will need to select one of you to be the account holder on our portal. If you are eligible, you will need to set up an account yourself and choose a password.

2.3. If you are representing a corporate or business customer, you warrant that you are an authorised representative of the business, you have authority to set up the account and you have authority to utilise the portal in the name of the customer.

2.4. You can access your account through this portal at any time. Use of the portal is free.

2.5. You are responsible for the actions of anyone using your account, with or without your authority.

3.1. When using your account, you mustn’t:

    a) use it for any unlawful reason or purpose;

    b) create or impersonate another person or misrepresent your or their authority to act;

    c) introduce any viruses or other malicious code;

    d) undermine or attempt to undermine the security or integrity of the computing systems or networks relating to or associated with our portal;

    e) attempt to gain, or allow others to gain, unauthorised access to such computing systems;

    f) attempt to decompile, or reverse-engineer any part of our portal or to obtain unauthorised access to the portal or any parts of it that are restricted from general access or which you do not have access to as a user; or

    g) transmit any material in violation of law or rights of any person, including material protected by copyright, material that is threatening or obscene, material that is defamatory or material protected by trade secrets or privacy.

3.2. If you choose to pay through a payment service made available through our portal or through our local IEG website, their terms and conditions will apply separately to the payment service.

3.3. You must have an internet connection to use our portal and we are not responsible for the cost of any connection, nor if our portal does not function properly because you don't have an active internet connection. You accept responsibility for any charges incurred for connecting to the internet, including mobile data roaming charges.

4.1. You will be able to access information such as your current bill and some of your historic bills. You will be able to update your email address, mobile/landline number, postal correspondence address and your email/SMS marketing preferences. You will be able to change your portal password. The portal will also provide links to our online forms for common tasks such as paying your bill, submitting a meter read or moving home.

4.2. We cannot guarantee that all features will be available on the portal at all times.

5.1. You must keep your own devices and systems secure.

5.2. You must keep your log in details including your password safe and must not share them with anyone else. We will never ask you for your password. The safety of your password is your responsibility. If you know or think someone knows your log in details, please change it immediately through the portal.

5.3. We will use appropriate protections and systems in accordance with good industry practice to ensure the portal is as secure and virus free as practically possible. however, we cannot guarantee that our website or portal will be secure or free from bugs or viruses and you are responsible for configuring your own devices and systems to access our site. You should use your own virus protection software.

5.4. Please notify us immediately if you think or know that someone else has used your account.

6.1. We can make changes to these terms, this portal and how it works at any time. We can also suspend or terminate the portal or your account at any time.

6.2. You need to read the terms and conditions regularly to make yourself aware of any changes. If you use this portal after any changes have been made, your use will be deemed to be acceptance of the changes.

6.3. If we believe that you haven’t complied with these terms, we can also terminate your account or suspend access to it. We do not need to give you notice of this and if you cannot access your account for any reason, please contact us. Just to be clear, suspension or termination of your access to your account on our portal will not affect the supply of your chosen products or services from us.

7.1. We take the privacy of your personal information seriously.

7.2. We will use your information in accordance with our privacy policies.

7.3. Our privacy policies explain your statutory rights and how we collect and use your personal data. They describe the processing activities that are carried out by us in relation to your contract, the purposes for which these activities are performed and the legal bases that we rely upon for these processing activities. These processing activities may include, amongst other things, the use of your data for the purposes of undertaking credit checks, sharing payment history with credit reference agencies. invoicing, managing your contract and instructing the Direct Debit payments due under your contract.

7.4. Our privacy policies can be found:

        a. For this portal at https://islandsenergygroup.com/main-privacy-policy

        b. For each of the island companies at their relevant website: Guernsey Energy, Island Energy or Isle of Man Energy

7.5. We may update our privacy notices from time to time to ensure that they are always up to date and accurate. Any changes we may make to our privacy policy will be posted on our website.

8.1. We do not exclude any liability which we cannot exclude by law.

8.2. We won't, under any circumstances, be responsible for any liability resulting from your use of the portal including but not limited to:

    a. any financial loss, damage or expenses, such as loss of profit, income, business, contracts or goodwill;

    b. any loss, damage or expenses whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) your use of, or inability to use, our website or portal; or (ii) your use of or reliance on any content displayed on our website or portal. This applies even if we, or anyone acting on our behalf, didn't follow these terms;

    c. any statement, warranty or representation made by any person other than us in respect of these terms;

    d. any breach of these terms that is caused by events beyond our control;

    e. any indirect loss or consequential loss;

    f. any interference or damage to other equipment in your property caused using our portal

8.3. We do not warrant or represent that the portal or your account is complete, current, secure or free from errors, omissions or viruses or that it will be always available or uninterrupted.

8.4. We cannot guarantee that our website or portal, or any content in them, will be available at all times or be uninterrupted. We will not be liable if they, or any part of them, are unavailable for any period of time.

8.5. If there is a discrepancy between a bill accessed through the portal and a bill issued to you via other means (such as email or post), the bill issued to you via other means will prevail.

8.6. You are responsible for the accuracy of the data you enter in your account through the portal. We are not responsible for a transaction or the failure of a transaction where the data you enter is inaccurate or you do not complete the transaction.

8.7. You agree to indemnify us against any claim or claims, whatever they are or however they come up, in connection with our products and services. You will not be liable for any claim or claims which come up as a result of our deliberate default or negligence.

9.1. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

9.2. A reference to a party includes its personal representatives, successors or permitted assigns.

9.3. A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted and a reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.

9.4. Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.

9.5. A reference to writing or written includes emails.

9.6. There are certain other terms used in these terms which have a particular meaning and here’s what we mean:

    • Force Majeure Event:
    • Any circumstance not within your or our reasonable control, which may include any of the following events as well as others:

      • acts of God, fire, lightning, flood, drought, earthquake or other natural disaster;
      • epidemic or pandemic;
      • terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
      • nuclear, chemical or biological contamination, explosion or sonic boom;
      • any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
      • collapse of buildings, fire, explosion or accident;
      • misuse of equipment or failure of the electricity, systems or software, communications or water services;
      • industrial disputes (whether or not involving our employees) or non-performance by suppliers or subcontractors.
      This does not include an inability to pay the amounts due under your contract for products or services with us (and nothing in these terms will relieve a party from an obligation to pay the other an amount due under a contract).
    • we, us or our:
    • means the Islands Energy Group of companies. The registered information of each of our companies can be found here.
    • you or your:
    • means you, the person named on the account.

10.1. These terms are the only terms that will apply to the use of this portal. We will not be responsible for any statements, information, representations, warranties which are not expressly included in these terms.

10.2. The Islands Energy Group owns the copyright, trademarks and all other intellectual property rights contained in the content and materials on our website and portal.

10.3. We cannot be responsible for any third party websites which are linked to our websites.

10.4. You must not sell, licence, distribute or otherwise make available the content of our website. Nothing on our website or portal gives anyone a licence or right to use any of the content without our prior consent.

10.5. We are not responsible for anything arising from events beyond our control (including a Force Majeure Event).

10.6. These terms are a contract between you and us and are personal to you. You can't transfer any of your rights or responsibilities under these terms to another person without our prior written agreement. We can transfer all or any part of your contract to another company.

10.7. These terms do not alter or restrict any statutory rights which cannot be altered or restricted.

10.8. If you don't keep to these terms or conditions and we don't respond right away, that doesn't necessarily mean that we won't do anything about it later.

10.9. Where we send you any written communications or documents, we can send them by post to your last known address or by email to the address we have in your customer record. If we send them by post they’ll be considered to have been delivered to you 48 hours after we post them and for emails, when they are sent.

10.10. Each individual clause and subclause of these terms applies separately. If a court or other authority tells us we can't rely on a certain clause or subclause, the other clauses and subclauses will still apply.

10.11. No one other than you can claim rights or benefits under these terms, now or in the future and by law or otherwise. This does not apply to anyone who is expressly authorised under this contract to become a party or claim the rights or benefits.

10.12. This website and use of the portal is subject to the law of Guernsey and the jurisdiction of the Guernsey Courts. Any communication with this website shall be deemed to have taken place in Guernsey, irrespective of where the user may be physically located.

11.1. We will usually contact you through the contact details you have provided to us unless we believe them to be out of date and we find alternative details. In order to use this portal, you must provide a valid email address and we will use this as our first point of contact. If you change your email address, please update it in your account on this portal immediately.

11.2. If we need to send you any formal notice we will send it to the email address you provided us or we can send it by post to the address we hold on your account with us or any of our companies.

12.1. We are here to help you. If you need to contact us in relation to any aspect of your products or services, you can contact us by phone, email or through our social media. For help, information and to contact us please find the information on our website.

12.2. If you need to send us any formal notice under this contract, please send it by post to our registered office address which is at The Energy Centre, Admiral Park, St Peter Port, Guernsey.



© 2024 Islands Energy Group Limited. All rights reserved.

Terms & conditions

Terms & conditions

Terms & conditions

Terms & conditions

What is a cookie? A cookie is a small file of letters and numbers that is sent and stored on your computer and/or mobile device which provides us with information in relation to your website usage, and allows us to recognise that you have used our website before. Our cookie policy tells you about which cookies we use on this site.

Cookies are safe and secure and are commonly used by all websites. A cookie typically contains:

  • The name of the server the cookie was sent from
  • The lifetime of the cookie
  • A unique identifier (usually a number)

This site uses cookies to create the most secure and effective website possible and to improve the visitor experience.

To comply with the Privacy and Electronic Communications Regulations we periodically conduct a Cookie Audit of our website. This Cookie Audit was last updated on 17/05/2024.

Our website uses a number of cookies to store data on our visitor's computers.

Types of Cookie

  • First party cookies. These are set by the website you are visiting and can be used to see how users are using the site.
  • Third party cookies. These can be set by other websites not owned by the site you’re visiting.  These may be set by sites whose content is shown on our website, such as YouTube.   
  • Session.  These are temporary cookies that are stored while browsing and deleted once a user closes their web browser.
  • Persistent.  These are data files stored in a web browser and are used to remember user preferences, settings and information for future visits.

To find out how to control the cookies that are created on your device please see this page. To find out how to delete cookies please see this page. For more information about managing cookies, please see http://www.aboutcookies.org/.

We used different types of cookies and apart from 'Necessary' cookies which are crucial for website functionality and security, you are able to opt which types of cookies are created.

You can do this using the Customise Settings function.

Pixel tags

A pixel tag is an invisible tag placed on certain pages of our website to optimise digital advertising, track user behaviour and compile web traffic statistics. Pixel tags register when your particular computer and/or mobile device visits a particular page, allowing you to be identified across various sites, and for targeted adverts to be served to you across the various websites you visit.

Controlling pixel tags

Pixel tags are not stored on your computer or mobile device, they exist only on the website. If you disable cookies, the pixel tag will only detect an anonymous website visit.

Cookies and pixels we use

Necessary Cookies

Session IDs

Our web server creates a session cookie suffixed with PHPSESSID, which is essential for your use of some of the interactive elements of the website. The cookie contains a session ID which is a mechanism for distinguishing your visit to our website from any other visitors that may be using the website at the same time. This cookie expires within 1 hour.

All Necessary Cookies

Cookie Name

Default Expiration Time

Description

PHPSESSID

1 hour

The PHPSESSID cookie is used to manage and maintain user sessions.

mage-message

Cleared when the message is displayed to the customer

Show error messages and other notifications that are shown to the browser

sc_f

1 year

Used by the PayPal payment widget on the checkout page to facilitate and secure the payment process on the website.

enforce_policy

1 year

The cookie is used in context with transactions on the website for secure payment via PayPal.

guest-view

1 hour

This cookie facilitates order tracking for guest shoppers, ensuring a seamless shopping experience without requiring account login

code_verifier

1 year

Used in the customer portal to verify request from the portal to identity service.

XSRF-TOKEN

Expire on page refresh or leaving the page

Laravel stores the current CSRF token in an encrypted XSRF-TOKEN cookie that is included with each response generated by the framework.

iegcutomerportal_session

Expire on page refresh or leaving the page

Session of Laravel

.AspNetCore.Cookies

Session

Authentication cookies used in ASP.NET Core applications to manage user sessions and authentication states.

ARRAffinity

Session

Cookie used by Azure App Service to ensure that subsequent requests from a user are routed to the same server during a session.

ARRAffinitySameSite

Session

Cookie used by Azure App Service to ensure that subsequent requests from a user are routed to the same server during a session.

Analytics Cookies

Google Analytics (GA)

We use Google Analytics to help us understand how visitors use our website. A cookie is set the first time a user visits our website and expires after two years. If you would like to prevent your data being used by Google, you can do so using a web browser add-on. Please see here for more information: Google Analytics Opt-out Browser Add-on Download Page. Google cookies include:

_ga

4 days

The _ga cookie is set to uniquely identify users and track their interactions with the website.

_gid

1day

The _gid cookie is set to collect information about how users interact with the website

_gat

1 minute

The _gat cookie is used to limit the number of requests to Google Analytics, helping the website run smoothly

_dc_gtm_*

1 minute

The _dc_gtm_* cookie helps us use tools that track website performance

add_to_cart

1 hour

Utilized by Google Tag Manager, captures essential information about products added to the shopping cart

OTZ

10 days

This cookie is set to collect information on user behaviour and navigation which is used to optimise the website – The cookie also allows Google Ads and Google Analytics to compile information on visitors for marketing purposes

Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code. You can also read Google's Privacy Policy for Google Analytics.

We don't share the data that Google Analytics collects and the data collected is anonymous aggregate data which is used in the following ways:

  • to report, in aggregate, how our visitors find and use our website;
  • to understand overall visitor behaviour; and
  • to inform how we update and improve our website.

Adobe Experience

We use Adobe Experience to help us understand how visitors to our website use the site (for example, which web pages visitors go to, how long they stay or whether they return). Data collected remains anonymous.

remove_from_cart

1 hour

This is used to track and capture data when a product is removed from the cart

AMCVS_

6 months

Indicates the start of a session for Adobe Experience Cloud

s_tslv

6 months

This remembers how long it's been since a user last visited the website

s_ppv

1 hour

What percentage of a page was viewed

s_tp

6 months

Tracks percent of page viewed

s_pltp

1 hour

Track and analyse user activity on different pages of the website

s_plt

1 hour

Tracks the time that the previous page took to load

s_ips

1 hour

Tracks percent of page viewed

s_cc

1 hour

Used to determine if cookies are enabled for Adobe Analytics

gpv_pn

6 months

Used to retain and fetch previous page visited

Microsoft Clarity

We use Microsoft Clarity to help us understand what visitors to our website want, care about and do on our site by visually representing their clicks, taps and scrolling behaviour.

OLID

1 year

Identifies the first-time Clarity saw this user on any site using Clarity.

_clsk

1 day

This cookie is installed by Microsoft Clarity to store information of how visitors use a website.

_clck

1 year

This helps website owners understand user behaviour and the cookie is set by Microsoft Clarity.

Statistics Cookies

Statistics cookies are also known as “performance cookies”. These cookies collect information about how you use a website- e.g. which pages you visit and if you experience any errors. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. They are only used to help us improve how our website works and maintain a secure website.

We use performance cookies to perform:

  • Site Security: Mitigate malicious activity on our website.
  • Error management: Help us improve the website by measuring any errors that occur.

Some of our performance cookies are managed for us by third parties. However, we don't allow the third party to use the cookies for any purpose other than those listed above.

form_key

1 hour

It is used when a form is submited. A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF).

X-Magento_Vary

1 hour

This improves performance when using Varnish static content caching.

mage-cache-sessid

1 hour

This cookie stores a session identifier that Magento utilizes to track and manage cached content specific to each user session.

private_content_version

1 year

It helps the website load content faster for logged-in users.

mage-cache-storage-section-invalidation

1 hour

Keeping the website's cache up-to-date is essential for providing users with accurate and relevant information.

mage-cache-storage

1 hour

When customers visit the website, the mage-cache-storage cookie is used to temporarily store some data in visitor’s browser.

section_data_ids

1 hour

This cookie helps in ensuring that only the necessary sections of the page are refreshed or updated, minimising unnecessary data transfer and enhancing website performance.

amz_auth_logout

1 day

The "amz_auth_logout" cookie is used to facilitate secure logout from Amazon Pay sessions.

lidc

1 day

LinkedIn sets the lidc cookie to facilitate data centre selection.

AEC

6 months

Used by Google to protect against malicious activities.

HSID

1 year

Google, is used for security purposes.

SIDCC

1 year

The cookie is set by Google and is used for security purposes.

ts

1 year

Traffic Segment cookie used principally for progressive roll-out, a critical technical functionality that prevents massive service break-down during implementation of new developments or features.

ts_c

1 year

The cookie is necessary for making a safe transaction through PayPal.

tsrce

1 year

Cookie used by PayPal to easy logging on its website to complete a transaction.

x-pp-s

1 hour

A functional cookie used to enable payment on our website.

Preference Cookies

Preferences cookies are also known as “functionality cookies”. These cookies allow our website to remember choices you have made in the past, like what language you prefer, your favourite search filters, or what your username and password are so you can automatically log in.

bcookie

1 year

LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.

lang

1 hour

LinkedIn sets this cookie to remember a user's language setting.

stf

1 hour

This facilitating the sharing of product information with friends or contacts.

persistent_shopping_cart

1 year

This remembers what items customers put in your shopping cart, even if they leave the website and come back later.

mage-translation-file-version

1 day

Provide accurate translations for customer based on language.

mage-translation-storage

1 day

It helps make sure customer see the website content in the language they selected according the store wise if website in multi-language.

amz_auth_err

1 year

It stores information about authentication errors encountered during the Amazon Pay checkout process.

store

1 year

When a user selects a store view or language preference on the website, the "store" cookie stores this information.

login_redirect

1 hour

Ensuring logged-in users are redirected back to their intended page after logging in.

product_data_storage

1 day

Stores configuration for product data related to Recently Viewed / Compared Products.

recently_compared_product_previous

1 day

Stores product IDs of previously compared products for easy navigation.

recently_compared_product

1 day

Stores product IDs of recently compared products.

recently_viewed_product_previous

1 day

Stores product IDs of recently previously viewed products for easy navigation.

recently_viewed_product

1 day

Stores product IDs of recently viewed. products for easy navigation.

user_allowed_save_cookie

1 year

Remembers if you said "yes" to saving cookies on our website.

pr-cookie-consent

1 year

It remembers if you said "yes" to cookies on our website.

pr-cookie-consent-id

1 year

"It stores a unique identifier linked to customer cookies choices.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organisations or advertisers. These are persistent cookies and almost always of third-party provenance.

_fbp

3 months

This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.

__Secure-*

1 year

Associated with Google's advertising services, helping to personalize ads.

UserMatchHistory

30 days

LinkedIn sets this cookie for LinkedIn Ads ID syncing.

1P_JAR

30 days

Used by Google to collect information about website.

APISID

1 year

Show advertisements based on the user's interests.

li_sugr

3 months

Used by LinkedIn to identify users across devices, improving the targeting of advertising campaigns.

NID

6 months

Used to show Google ads in Google services for signed-out users.

SAPISID, SSID

1 year

Display personalized advertisements on Google sites, based on recent searches and previous.

MUID

1 year

These cookies are used for advertising, site analytics by Microsoft.

IDE

1 year

Used to deliver targeted advertisements to users by Google's DoubleClick.

_gcl_au

7 days

Used by Google AdSense and Google Ads to store and track conversions.

fr

3 months

The "fr" pixel tag helps us understand how people use our website and allows us to show them relevant ads on Facebook.

Other cookies

From time to time, we may use additional external services on our website which may create cookies on your device. As we add new services or make changes that use cookies, we will update this cookie policy with the details.

If you have any concerns about the cookies we create or the way we aim to attain consent from you, please contact us and we'll be happy to answer your questions.