Introducing MyAccount: an upgrade to our online services for all islands
We're pleased to today introduce MyAccount [LINK TO BE SUPPLIED WHEN PORTAL DOMAIN CONFIRMED], our new e-billing and online account management portal for metered gas customers across all three of the islands we serve.
MyAccount is an upgrade on our previous e-billing portal, designed to improve the user experience and make it easier to manage your metered billing account online. And we're not done yet - we'll continue to look at how we can further improve our self-service features, so the new portal will continue to evolve over time.
What’s new:
- MyAccount offers a new, personalised hub for viewing past bills, and keeping your contact details up to date
- Account-related emails will sport a fresh look, and be easier to read on mobile devices
How this impacts customers
If you already use our old e-billing service
There's nothing you need to do - you'll continue to receive your bills by email without interruption as we move you from our old portal to MyAccount.
Across the months of June and July, we'll contact you directly when your account has been migrated to our new portal and is ready for you to view. In the meantime, you should keep using our old portal as usual.
While we'll be in touch with you directly about migration, please remain security-aware if you get contacted about your account and make sure the contact is genuine. We will NEVER ask you to share password details anywhere other than through our website (using the MyAccount screens on the 'islandsenergygroup.com' domain) , and you should never share your password elsewhere.
If you're never used e-billing or online account management before
Great news, if you have a metered gas supply with us, you can sign up for MyAccount [LINK TO BE PROVIDED WHEN DOMAIN CONFIRMED] today. All you'll need is your customer number.
FAQs
That's right. The MyAccount service is for any customer with a gas meter. This applies whether it's a mains gas supply, a metered minibulk tank or a metered gas cylinder.
We don't currently offer an e-billing service for unmetered customers. We know this could be useful, and it is on our list of potential future enhancements for MyAccount. However it is not a service that is available at launch.
If you currently receive e-bills from our old portal, then this will continue until we migrate you to the new MyAccount portal. There's nothing you need to do - the migration will happen during June or July 2024, and we'll be in touch with you directly to let you know when we've moved you to MyAccount. Until that time you can continue to use the old portal as normal.
Yes, you will still be able to log in to the old portal, to view your historic bills. It is likely we will decommission the old portal in the future, but we'll let you know about this before it happens.
Yes, you will be able to view bills back as far as July 2022, or the opening of your account, whichever is the more recent. If you had bills issued prior to July 2022, you will still be able to access and download these through our old portal. If you require continued access to these older bills, we recommend you download them to a secure location for future reference, as it is likely we will decommission the old portal in future.
Absolutely - as long as you have a metered gas account. You just need your customer number to register as a new user.
We're here to help. Please get in touch using the contact webform on the Contact Us page of the website for your island.