Terms & conditions
- Website use
- MyAccount portal use
- Privacy policy
Terms & conditions
Terms & conditions
By using this website, you agree to the current website terms of use (the terms) and to our privacy policy, whether you are using the website as a registered user or as a guest. If you don’t agree with the terms, please stop using the website. Our privacy policy can be found on our website at islandsenergygroup.com/main-privacy-policy.
All references to “you” in these terms means you, the user of our website and references to “we” or “us” means Islands Energy Group (our company details are below).
3. If you would like to link to a specific part of our website, you must seek our permission. Any links to our home page must be in accordance with the law and must not damage our brand or reputation. You must not imply or suggest any form of association or endorsement between you and us.
4. We will not permit, and you must not, link our website to any website containing distasteful, offensive or controversial content or which infringes the intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations.
5. We reserve the right to withdraw any permission granted to link our website for any reason, with or without notice. We may also request that you remove any links to our home page if they breach these terms.
6. We will not be responsible for the content of any linked website or for any loss or damages suffered as a result of you using any linked sites.
8. You agree that you will:
8.1. agree to all third party service providers’ terms of use (for example, software providers and network service providers) when accessing and using our services and this website; and
8.2. only access and use our website to view information in relation to us and to transact lawful and authorised business with us and for no other purpose.
9. You agree that you will not:
9.1. disrupt, attempt to gain access or interfere with the services or servers or other software, hardware, equipment or database connected to or via the services;
9.2. introduce any viruses, trojan-horse type programs, malware or any other material that is malicious or technologically harmful to our website;
9.3. copy, reproduce, reverse-engineer, decompile, disassemble, resell, distribute, link to, or modify any part of our website without our written consent (and, where relevant, the consent of relevant third parties), except where permitted by law;
9.4. not attack our website via a denial-of-service attack or a distributed denial-of-service attack;
9.5. use our website to make any unauthorised or fraudulent applications to join IEG as a customer; and
9.6. use the website in any manner which violates or infringes the rights of any person, firm or company (including intellectual property, confidentiality or privacy rights).
10. We cannot guarantee access to or use or availability of our website. Your access is allowed on a temporary basis. At any time and for any reason, we may amend, withdraw, restrict or block access, with or without prior notice. We will not be liable for any reason if our website is unavailable at any time or for any period.
12. Please see our privacy policy to find out how we process your data. You agree that all information you provide to us through this website is accurate and by using this website, you consent to us processing your data
13. Our privacy policy can be found on our website at islandsenergygroup.com/main-privacy-policy
14. Information in relation to our use of cookies on this website can be found on our website at islandsenergygroup.com.
15. To help us improve our business and services, we analyse data from our website. This may include personal information such as your use of the services we provide and other anonymous information such as traffic over our website. You consent to this processing by using our website and by using our services
17. If you have registered for any services on our website, you must keep your log in details secure. It is your responsibility if you don’t. If you think that someone knows your log in details, please change your password immediately and please contact us. It is your responsibility to notify us of any issues including unauthorised access or breach of security as soon as you are aware. If necessary, we may require users to change their log in credentials for security purposes.
19. You must not commercially exploit any content on the website and you must abide by the terms of any intellectual property restrictions or licences displayed on our website. The information we provide on this website is for personal non-commercial use only and you must not modify it in any way.
20. Access to our website is not a licence to use our intellectual property rights in any way.
21. If you attempt to use any part of this website in breach of these terms, your right to use it stops immediately.
23. We will not be liable for any direct, indirect or consequential loss or damage (including contract, tort, breach of duty or otherwise) arising from the use of or any action taken in reliance on any advice, information, representation or omission appearing on our website, whether negligent or otherwise.
24. We exclude all express or implied conditions, warranties, representations or other terms that may apply to our website or any content on it. In particular, we make no warranties or representations (express or implied) as to:
24.1. the availability of our website and any issues you have in accessing it;
24.2. any disruptions, defects and technical errors occurring on our website;
24.3. viruses or other harmful elements present on our website, software and servers; and
24.4. third party websites, applications, products and services.
25. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your devices, software, data or other proprietary material due to your use of our website or on any website linked to it.
26. Nothing in these terms will affect our liability for death or personal injury arising from our negligence, nor for fraud or misrepresentation as to a fundamental matter or other liability that cannot by law be excluded.
27. You agree to hold us harmless, defend and indemnify us against any losses, costs or claims relating to your use or misuse of our website in breach of these terms and/or from any other person accessing our website using your log-in details.
29. We may also change any content on our website and can do so without notice.
31. If any of these terms are deemed invalid, void or for any reason unenforceable, that specific term(s) will be deemed severable and will not affect the validity and enforceability of any other terms.
32. These terms shall be governed by Guernsey law and the courts of Guernsey shall have exclusive jurisdiction.
Last updated 24 January 2023
Terms & conditions
Terms & conditions
This portal is for use by the customers of the Islands Energy Group which includes Islands Energy Group Limited, Manx Gas Limited (trading as Isle of Man Energy), Guernsey Gas Limited (trading as Guernsey Energy), Jersey Gas Company Limited (trading as Island Energy), Kosangas (Guernsey) Limited and Kosangas (Jersey) Limited. The portal is owned and operated by IEG on behalf of the members of its group.
The use of this portal is governed by these terms and conditions, please make sure you read them carefully.
All of our terms and conditions contain words which have specific meanings, these words are capitalised. To understand their meaning, please see the definitions set out at the end of these terms and conditions.
These are our latest portal terms and conditions, dated 28 May 2024.
1.2. By using the portal you are agreeing that you have read and agree to these terms. If you don't accept the terms, please don’t use the portal.
2.2. To set up an account on this portal you need to be an account holder, that is a person named on the bill. If you have joint names on your bill, you will need to select one of you to be the account holder on our portal. If you are eligible, you will need to set up an account yourself and choose a password.
2.3. If you are representing a corporate or business customer, you warrant that you are an authorised representative of the business, you have authority to set up the account and you have authority to utilise the portal in the name of the customer.
2.4. You can access your account through this portal at any time. Use of the portal is free.
2.5. You are responsible for the actions of anyone using your account, with or without your authority.
a) use it for any unlawful reason or purpose;
b) create or impersonate another person or misrepresent your or their authority to act;
c) introduce any viruses or other malicious code;
d) undermine or attempt to undermine the security or integrity of the computing systems or networks relating to or associated with our portal;
e) attempt to gain, or allow others to gain, unauthorised access to such computing systems;
f) attempt to decompile, or reverse-engineer any part of our portal or to obtain unauthorised access to the portal or any parts of it that are restricted from general access or which you do not have access to as a user; or
g) transmit any material in violation of law or rights of any person, including material protected by copyright, material that is threatening or obscene, material that is defamatory or material protected by trade secrets or privacy.
3.2. If you choose to pay through a payment service made available through our portal or through our local IEG website, their terms and conditions will apply separately to the payment service.
3.3. You must have an internet connection to use our portal and we are not responsible for the cost of any connection, nor if our portal does not function properly because you don't have an active internet connection. You accept responsibility for any charges incurred for connecting to the internet, including mobile data roaming charges.
4.2. We cannot guarantee that all features will be available on the portal at all times.
5.2. You must keep your log in details including your password safe and must not share them with anyone else. We will never ask you for your password. The safety of your password is your responsibility. If you know or think someone knows your log in details, please change it immediately through the portal.
5.3. We will use appropriate protections and systems in accordance with good industry practice to ensure the portal is as secure and virus free as practically possible. however, we cannot guarantee that our website or portal will be secure or free from bugs or viruses and you are responsible for configuring your own devices and systems to access our site. You should use your own virus protection software.
5.4. Please notify us immediately if you think or know that someone else has used your account.
6.2. You need to read the terms and conditions regularly to make yourself aware of any changes. If you use this portal after any changes have been made, your use will be deemed to be acceptance of the changes.
6.3. If we believe that you haven’t complied with these terms, we can also terminate your account or suspend access to it. We do not need to give you notice of this and if you cannot access your account for any reason, please contact us. Just to be clear, suspension or termination of your access to your account on our portal will not affect the supply of your chosen products or services from us.
7.2. We will use your information in accordance with our privacy policies.
7.3. Our privacy policies explain your statutory rights and how we collect and use your personal data. They describe the processing activities that are carried out by us in relation to your contract, the purposes for which these activities are performed and the legal bases that we rely upon for these processing activities. These processing activities may include, amongst other things, the use of your data for the purposes of undertaking credit checks, sharing payment history with credit reference agencies. invoicing, managing your contract and instructing the Direct Debit payments due under your contract.
7.4. Our privacy policies can be found:
a. For this portal at https://islandsenergygroup.com/main-privacy-policy
b. For each of the island companies at their relevant website: Guernsey Energy, Island Energy or Isle of Man Energy
7.5. We may update our privacy notices from time to time to ensure that they are always up to date and accurate. Any changes we may make to our privacy policy will be posted on our website.
8.2. We won't, under any circumstances, be responsible for any liability resulting from your use of the portal including but not limited to:
a. any financial loss, damage or expenses, such as loss of profit, income, business, contracts or goodwill;
b. any loss, damage or expenses whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with (i) your use of, or inability to use, our website or portal; or (ii) your use of or reliance on any content displayed on our website or portal. This applies even if we, or anyone acting on our behalf, didn't follow these terms;
c. any statement, warranty or representation made by any person other than us in respect of these terms;
d. any breach of these terms that is caused by events beyond our control;
e. any indirect loss or consequential loss;
f. any interference or damage to other equipment in your property caused using our portal
8.3. We do not warrant or represent that the portal or your account is complete, current, secure or free from errors, omissions or viruses or that it will be always available or uninterrupted.
8.4. We cannot guarantee that our website or portal, or any content in them, will be available at all times or be uninterrupted. We will not be liable if they, or any part of them, are unavailable for any period of time.
8.5. If there is a discrepancy between a bill accessed through the portal and a bill issued to you via other means (such as email or post), the bill issued to you via other means will prevail.
8.6. You are responsible for the accuracy of the data you enter in your account through the portal. We are not responsible for a transaction or the failure of a transaction where the data you enter is inaccurate or you do not complete the transaction.
8.7. You agree to indemnify us against any claim or claims, whatever they are or however they come up, in connection with our products and services. You will not be liable for any claim or claims which come up as a result of our deliberate default or negligence.
9.2. A reference to a party includes its personal representatives, successors or permitted assigns.
9.3. A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted and a reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
9.4. Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
9.5. A reference to writing or written includes emails.
9.6. There are certain other terms used in these terms which have a particular meaning and here’s what we mean:
- Force Majeure Event:
- Any circumstance not within your or our reasonable control, which may include any of the following events as well as others:
- acts of God, fire, lightning, flood, drought, earthquake or other natural disaster;
- epidemic or pandemic;
- terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
- nuclear, chemical or biological contamination, explosion or sonic boom;
- any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition, or failing to grant a necessary licence or consent;
- collapse of buildings, fire, explosion or accident;
- misuse of equipment or failure of the electricity, systems or software, communications or water services;
- industrial disputes (whether or not involving our employees) or non-performance by suppliers or subcontractors.
- we, us or our:
- means the Islands Energy Group of companies. The registered information of each of our companies can be found here.
- you or your:
- means you, the person named on the account.
10.2. The Islands Energy Group owns the copyright, trademarks and all other intellectual property rights contained in the content and materials on our website and portal.
10.3. We cannot be responsible for any third party websites which are linked to our websites.
10.4. You must not sell, licence, distribute or otherwise make available the content of our website. Nothing on our website or portal gives anyone a licence or right to use any of the content without our prior consent.
10.5. We are not responsible for anything arising from events beyond our control (including a Force Majeure Event).
10.6. These terms are a contract between you and us and are personal to you. You can't transfer any of your rights or responsibilities under these terms to another person without our prior written agreement. We can transfer all or any part of your contract to another company.
10.7. These terms do not alter or restrict any statutory rights which cannot be altered or restricted.
10.8. If you don't keep to these terms or conditions and we don't respond right away, that doesn't necessarily mean that we won't do anything about it later.
10.9. Where we send you any written communications or documents, we can send them by post to your last known address or by email to the address we have in your customer record. If we send them by post they’ll be considered to have been delivered to you 48 hours after we post them and for emails, when they are sent.
10.10. Each individual clause and subclause of these terms applies separately. If a court or other authority tells us we can't rely on a certain clause or subclause, the other clauses and subclauses will still apply.
10.11. No one other than you can claim rights or benefits under these terms, now or in the future and by law or otherwise. This does not apply to anyone who is expressly authorised under this contract to become a party or claim the rights or benefits.
10.12. This website and use of the portal is subject to the law of Guernsey and the jurisdiction of the Guernsey Courts. Any communication with this website shall be deemed to have taken place in Guernsey, irrespective of where the user may be physically located.
11.2. If we need to send you any formal notice we will send it to the email address you provided us or we can send it by post to the address we hold on your account with us or any of our companies.
12.2. If you need to send us any formal notice under this contract, please send it by post to our registered office address which is at The Energy Centre, Admiral Park, St Peter Port, Guernsey.
© 2024 Islands Energy Group Limited. All rights reserved.
Terms & conditions
Terms & conditions
When we process any personal data, Islands Energy Group Limited is the Data Processor to the Data Controllers, Manx Gas Limited (trading as Isle of Man Energy), Jersey Gas Company (trading as Island Energy), Kosangas (Jersey) Limited, Guernsey Gas Limited (trading as Guernsey Energy) and Kosangas (Guernsey) Limited.
This is our privacy notice for home energy supply and support services. It explains your statutory rights and how we collect and use your personal data. It describes the data processing activities that are carried out by Islands Energy Group in relation to home energy supply and support services, the purposes for which these activities are performed and the legal bases that Islands Energy Group relies upon for these processing activities.
We may update this privacy notice from time to time to ensure it is always up to date and accurate. Any changes we may make to our privacy notice will be posted on this page, and we will communicate any significant changes to you.
You can contact Island Energy Group’s data protection officer by writing to The Data Protection Officer, Islands Energy Group, Murdoch House, South Quay, Douglas, Isle of Man, IM1 5PA. You can also contact our data protection officer at dpo@i-e-g.com.
We collect the following types of personal data:
- Your contact details and the contact details of people associated with your account: Information that allows us to contact you directly such as your name, email address, telephone number and addresses associated with your account or order.
- Account information and details of other people linked to your account: Information about your account including your login details for our customer portal, websites, date of birth, unique account number, contract details,
household details, property type, nominees, executors, or people with a power of attorney and their details, or someone else set up to pay your bill, meter details, energy use and consumption pattern, tariff details, complaints details, incident details, appointment details, and notes added to your account. - Vulnerability information: Information that allows us to understand whether you are in a vulnerable situation.
- Audio and video recordings, and contemporaneous notes: Recordings of telephone calls, records of site visits by our field operations teams and revenue protection teams.
- Financial information: information that you provide that allows us to understand your creditworthiness and financial position.
- Transaction and payment information: Bank account details you provide to make payment for the products and services you purchase from us. If you pay someone else’s bill, we will have a copy of your payment information. If someone else pays your bill, we will have a copy of their information linked with your account.
- Account history and purchase history: Records relating to the products and services which you have purchased or used.
- Responses to service improvement surveys: Including records of any surveys
- Records of your discussions with our customer support teams, including call recordings, emails and chats made via our e-bill portal: When you share comments and opinions with us, ask us questions or make a complaint we will keep a record of this. This includes when you send us emails, phone our support team or contact us via our e-bill portal or through social media such as through Twitter or on Facebook.
- How you use websites and e-bill portal: We use technology such as cookies (subject to your cookie preferences) when you use our websites or customer portal, we collect information about the pages you look at and how you use them.
- Location information: Your smart device or computer's IP address may tell us an approximate location when you connect to our websites, but this will be no more precise than the city or country you are using your device in.
- Device and machine information: Information about the computer hardware and software or on your smart device that is used to connect or communicate with us.
- Exercising your rights: If you exercise any of your statutory rights under data protection law, we will keep a record of this and how we respond.
What we use your personal data for and why
You are not required to provide to us any of the personal data described above, however, we may not be able to supply you with home energy and you may not be able to purchase our products and services if you do not do so.
1.1 Where we process your personal data because of our contract.
We process these items of your personal data to enter or fulfil the contract between us, including:
Reason or purpose | Personal data used |
Supply you with home energy, provide our services to you and maintain your account (including for quality assurance purposes, and handling any complaints you might make) | All personal information we collect as listed in Section 2 |
Take payment for home energy supplied and any products and services you have used or requested along with the recovery of debt. |
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Deliver products to you, install, service or maintain your appliances, provide emergency services and service contract services. |
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Perform credit checks at your request when purchasing products and services |
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To deliver service communications (such as bills), and tailoring those communications to your circumstances |
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Answer your complaints or questions |
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Showing you your energy consumption |
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1.2 Where we process your personal data because we’re legally obliged to
We process these items of your personal data because we have a legal obligation to, including:
Reason or purpose | Personal data used |
Attending to emergency situatio s (including gas leaks and reports of fumes) |
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Investigating misuse of your account, crime and fraud Comply with regulatory requirements |
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Understand the information we hold to ensure compliance with data protection legislation | All personal information we collect as listed in |
Internal and statutory audits | All personal information we collect as listed in |
1.3 Where we process your personal data because we have a legitimate interest to.
We process these items of your personal data because we have a legitimate interest to do so. We process the following categories of personal data, including:
Reason or purpose | Personal data used |
Maintain and improve our products and services, |
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Look after customers who have a vulnerability(e.g. if you have requested to be put on the Priority Services Register) |
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Develop new products and services |
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Assess which of our products and services that may be of interest to you, e.g. To understand regional demographics and take up, tailor offers and recommendations to customers’ needs and reward loyal customers |
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Direct marketing. If you have not specifically consented to receive direct marketing, we will only send you direct marketing materials where we are allowed to because of law. |
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For market research purposes, e.g. to understand how you use our products and services or how we might improve them |
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Management information reporting |
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Protection of our staff | All personal information we collect as listed in |
Staff training | All personal information we collect as listed in |
For the establishment, exercise or defence of legal claims | All personal information we collect as listed in |
Maintain accuracy and relevance of your data | All personal information we collect as listed in |
Testing and development of our IT systems | All personal information we collect as listed in |
1.4 Where we process your personal data because you have allowed us to:
We may process these items of your personal data when you have provided your consent to the processing.
You may revoke your consent at any point:
- Your contact details and the contact details
- of people associated with your account
- Account information and details of other
- people linked to your account
1.5 Where we process your personal data so you can’t be identified any more
We may anonymise and aggregate any of the personal data we hold (so that it does not identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our web sites, and developing new products and services.
Sources we collect your personal data from
We will collect personal data from a number of sources. These include:
Directly from you: When you set up an account with us, purchase products or services from us, submit information via our websites or customer portal, complete forms we provide to you, enter our competitions and promotions, make a claim, make a complaint, exercise your statutory rights, contact us by phone, email or communicate with us.
Our website and customer portal: We collect information about how you use them and any devices you use to connect to them.
Other companies we work with: Provide us with information to help us deliver our products and services to you. These include:
- Companies in the same group of companies as us (Manx Gas, Jersey Gas, Kosangas Jersey, Guernsey Gas & Kosangas Guernsey): who may provide relevant information about the products and services bought from them.
- Debt collection agencies.
- Credit and Anti-fraud reference agencies: Provide us with information about your transaction and claim history and credit history.
- Social media: information that you submit to our social media accounts.
- Housing associations and developers, including local authorities and social housing providers: Provide us with tenants’ information, to enable us to make contact about their energy supply.
- Other people linked to your account: If someone pays your bill on your behalf, or you are set up to pay someone else's bill,
we may obtain information about you from them. - Public registers: Such as the Land Registry provide us with information about your property.
Who we share your personal data with
We never sell your data to a third party for their own marketing use.
We share personal data with the following categories of third parties.
Who | Examples |
Companies in the same group of companies as us | Manx Gas, Jersey Gas, Kosangas Jersey, Guernsey Gas & Kosangas Guernsey |
Any party approved by you | A credit reference or finance company, if you want to take out a Credit agreement or boiler leasing agreement |
Delivery companies | Print and Mail fulfilment
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Credit and Anti-fraud reference agencies | If you want to take out a credit agreement or boiler leasing agreement
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To comply with financial audit regulations |
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Gas Industry supervisory bodies | Gas Safe Register as part of a gas safety investigation |
The Government or our Regulators | Isle of Man Government Isle of Man Government Office of Fair Trading and Debt Counselling Service Isle of Man Information Commissioner’s Office The States of Jersey Government Channel Islands Competition and Regulatory Authority The States of Guernsey Government Channel Islands Competition and Regulatory Authority If you raise a dispute or complaint to be reviewed by an external body, we may share information such as your contact details, meter readings, payments, transactions and equipment in order to |
Companies that help us run our business, support our IT infrastructure and websites to further understand our customers | Manx Telecom – to provide data centre services Inoapps – to provide data centre services and application support for customer management and billing Manx Technology Group – to provide managed services Microsoft – to provide data centre services Aecor Digital – to provide web services CallCare – to provide out of hours emergency call handling services |
Email, SMS, post and telephone marketing: If you have not consented to receiving direct marketing communications, we will only send these communications to you when permitted to do so by law, but in all circumstances we will respect your marketing preferences which you set when you first create your account with us (or you first deal with us), or which you update from time to time.
When you call companies in our group we may also provide you with information about products and services we believe you may be interested in.
Direct Marketing & Advertising on websites and customer portal
The details here provide a high level overview of how and where we capture and / or use personal data on our own and third party websites and applications.
Websites and customer portal When you visit any of our websites or use our e-bill portal you will always be provided with access to the site’s or application’s privacy notice and cookie policy. Our aim is to ensure that our websites and mobile applications are always working optimally for those who use them.
When you visit our websites and you are not logged in i.e. you are an anonymous visitor, we may use cookies and similar technologies (in accordance with your cookie preferences) to track anonymously details such as response times, the pages you view and the functionality you use. No individual is uniquely identifiable from this data and it is used purely to enable us to constantly review and improve these services.
Any adverts you may see whilst using the website anonymously will be generic in nature i.e. it will not use any personal data to ‘personalise’ the advert to you.
If you chose to complete an online application, enquiry or other form then the form will set out explicitly how the data you provide will be used.
When you are logged in to our customer portal we will use cookies and similar technologies - in accordance with your cookie preferences - to track your use of the site or application. In this instance some data may be recorded to your record to enable us to provide the best ongoing service to you.
Transferring your personal data internationally
We use third parties located in the Isle of Man, Jersey, Guernsey, the UK and other countries to help us run our business. As a result, personal data may be transferred outside the countries where we and our customers are located. This includes countries outside the European Economic Area ("EEA") and to countries that do not have laws that provide specific protection for personal data. We have taken steps to ensure all personal data is provided with adequate protection and that all transfers of personal data outside the EEA are done lawfully.
Where we transfer personal data outside of the EEA to a country not determined by the European Commission as providing an adequate level of protection for personal data, the transfers will be under an agreement which covers the requirements for the transfer of personal data outside the EEA, such as the European Commission approved standard contractual clauses or binding corporate rules.
Your rights in relation to your personal data
We will keep your personal data for as long as necessary in order to achieve the processing purposes.
How long we keep personal data for
You may have the following rights in relation to your personal data:
- the right to be informed about the personal data we collect, how your personal data is being used, and from whom we collect your personal data when we obtain it from other sources;
- the right to access the personal data we hold about you;
- the right to request the correction of inaccurate personal data we hold about you;
- the right to request the blocking or deletion of your personal data in some circumstances;
- the right to request that we port elements of your data either to you or another service provider;
- the right to object to us processing your personal data (where we do so only because you have consented, or because we are using automated means to make decisions that affect you); and
- the right to withdraw your consent.
You only have the benefits of some of the above rights in limited circumstances, which depend on the legal reason why we collected your personal data.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us using the details below.
If you have any privacy-related questions or comments, please contact Islands Energy Group’s Data Protection Officer by writing to The Data Protection Officer, Murdoch House, South Quay, Douglas, Isle of Man, IM1 5PA
You can also contact our data protection officer at dpo@i-e-g.com
We are here to help and encourage you to contact us to resolve any complaint you may have in first instance
Last updated: 11 June 2024
Terms & conditions
Terms & conditions
What is a cookie? A cookie is a small file of letters and numbers that is sent and stored on your computer and/or mobile device which provides us with information in relation to your website usage, and allows us to recognise that you have used our website before. Our cookie policy tells you about which cookies we use on this site.
Cookies are safe and secure and are commonly used by all websites. A cookie typically contains:
- The name of the server the cookie was sent from
- The lifetime of the cookie
- A unique identifier (usually a number)
This site uses cookies to create the most secure and effective website possible and to improve the visitor experience.
To comply with the Privacy and Electronic Communications Regulations we periodically conduct a Cookie Audit of our website. This Cookie Audit was last updated on 17/05/2024.
Our website uses a number of cookies to store data on our visitor's computers.
Types of Cookie
- First party cookies. These are set by the website you are visiting and can be used to see how users are using the site.
- Third party cookies. These can be set by other websites not owned by the site you’re visiting. These may be set by sites whose content is shown on our website, such as YouTube.
- Session. These are temporary cookies that are stored while browsing and deleted once a user closes their web browser.
- Persistent. These are data files stored in a web browser and are used to remember user preferences, settings and information for future visits.
To find out how to control the cookies that are created on your device please see this page. To find out how to delete cookies please see this page. For more information about managing cookies, please see http://www.aboutcookies.org/.
We used different types of cookies and apart from 'Necessary' cookies which are crucial for website functionality and security, you are able to opt which types of cookies are created.
You can do this using the Customise Settings function.
Pixel tags
A pixel tag is an invisible tag placed on certain pages of our website to optimise digital advertising, track user behaviour and compile web traffic statistics. Pixel tags register when your particular computer and/or mobile device visits a particular page, allowing you to be identified across various sites, and for targeted adverts to be served to you across the various websites you visit.
Controlling pixel tags
Pixel tags are not stored on your computer or mobile device, they exist only on the website. If you disable cookies, the pixel tag will only detect an anonymous website visit.
Cookies and pixels we use
Necessary Cookies
Session IDs
Our web server creates a session cookie suffixed with PHPSESSID, which is essential for your use of some of the interactive elements of the website. The cookie contains a session ID which is a mechanism for distinguishing your visit to our website from any other visitors that may be using the website at the same time. This cookie expires within 1 hour.
All Necessary Cookies
Cookie Name | Default Expiration Time | Description |
|---|---|---|
PHPSESSID | 1 hour | The PHPSESSID cookie is used to manage and maintain user sessions. |
mage-message | Cleared when the message is displayed to the customer | Show error messages and other notifications that are shown to the browser |
sc_f | 1 year | Used by the PayPal payment widget on the checkout page to facilitate and secure the payment process on the website. |
enforce_policy | 1 year | The cookie is used in context with transactions on the website for secure payment via PayPal. |
guest-view | 1 hour | This cookie facilitates order tracking for guest shoppers, ensuring a seamless shopping experience without requiring account login |
code_verifier | 1 year | Used in the customer portal to verify request from the portal to identity service. |
XSRF-TOKEN | Expire on page refresh or leaving the page | Laravel stores the current CSRF token in an encrypted XSRF-TOKEN cookie that is included with each response generated by the framework. |
iegcutomerportal_session | Expire on page refresh or leaving the page | Session of Laravel |
.AspNetCore.Cookies | Session | Authentication cookies used in ASP.NET Core applications to manage user sessions and authentication states. |
ARRAffinity | Session | Cookie used by Azure App Service to ensure that subsequent requests from a user are routed to the same server during a session. |
ARRAffinitySameSite | Session | Cookie used by Azure App Service to ensure that subsequent requests from a user are routed to the same server during a session. |
Analytics Cookies
Google Analytics (GA)
We use Google Analytics to help us understand how visitors use our website. A cookie is set the first time a user visits our website and expires after two years. If you would like to prevent your data being used by Google, you can do so using a web browser add-on. Please see here for more information: Google Analytics Opt-out Browser Add-on Download Page. Google cookies include:
_ga | 4 days | The _ga cookie is set to uniquely identify users and track their interactions with the website. |
_gid | 1day | The _gid cookie is set to collect information about how users interact with the website |
_gat | 1 minute | The _gat cookie is used to limit the number of requests to Google Analytics, helping the website run smoothly |
_dc_gtm_* | 1 minute | The _dc_gtm_* cookie helps us use tools that track website performance |
add_to_cart | 1 hour | Utilized by Google Tag Manager, captures essential information about products added to the shopping cart |
OTZ | 10 days | This cookie is set to collect information on user behaviour and navigation which is used to optimise the website – The cookie also allows Google Ads and Google Analytics to compile information on visitors for marketing purposes |
Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code. You can also read Google's Privacy Policy for Google Analytics.
We don't share the data that Google Analytics collects and the data collected is anonymous aggregate data which is used in the following ways:
- to report, in aggregate, how our visitors find and use our website;
- to understand overall visitor behaviour; and
- to inform how we update and improve our website.
Adobe Experience
We use Adobe Experience to help us understand how visitors to our website use the site (for example, which web pages visitors go to, how long they stay or whether they return). Data collected remains anonymous.
remove_from_cart | 1 hour | This is used to track and capture data when a product is removed from the cart |
AMCVS_ | 6 months | Indicates the start of a session for Adobe Experience Cloud |
s_tslv | 6 months | This remembers how long it's been since a user last visited the website |
s_ppv | 1 hour | What percentage of a page was viewed |
s_tp | 6 months | Tracks percent of page viewed |
s_pltp | 1 hour | Track and analyse user activity on different pages of the website |
s_plt | 1 hour | Tracks the time that the previous page took to load |
s_ips | 1 hour | Tracks percent of page viewed |
s_cc | 1 hour | Used to determine if cookies are enabled for Adobe Analytics |
gpv_pn | 6 months | Used to retain and fetch previous page visited |
Microsoft Clarity
We use Microsoft Clarity to help us understand what visitors to our website want, care about and do on our site by visually representing their clicks, taps and scrolling behaviour.
OLID | 1 year | Identifies the first-time Clarity saw this user on any site using Clarity. |
_clsk | 1 day | This cookie is installed by Microsoft Clarity to store information of how visitors use a website. |
_clck | 1 year | This helps website owners understand user behaviour and the cookie is set by Microsoft Clarity. |
Statistics Cookies
Statistics cookies are also known as “performance cookies”. These cookies collect information about how you use a website- e.g. which pages you visit and if you experience any errors. None of this information can be used to identify you. It is all aggregated and, therefore, anonymized. They are only used to help us improve how our website works and maintain a secure website.
We use performance cookies to perform:
- Site Security: Mitigate malicious activity on our website.
- Error management: Help us improve the website by measuring any errors that occur.
Some of our performance cookies are managed for us by third parties. However, we don't allow the third party to use the cookies for any purpose other than those listed above.
form_key | 1 hour | It is used when a form is submited. A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). |
X-Magento_Vary | 1 hour | This improves performance when using Varnish static content caching. |
mage-cache-sessid | 1 hour | This cookie stores a session identifier that Magento utilizes to track and manage cached content specific to each user session. |
private_content_version | 1 year | It helps the website load content faster for logged-in users. |
mage-cache-storage-section-invalidation | 1 hour | Keeping the website's cache up-to-date is essential for providing users with accurate and relevant information. |
mage-cache-storage | 1 hour | When customers visit the website, the mage-cache-storage cookie is used to temporarily store some data in visitor’s browser. |
section_data_ids | 1 hour | This cookie helps in ensuring that only the necessary sections of the page are refreshed or updated, minimising unnecessary data transfer and enhancing website performance. |
amz_auth_logout | 1 day | The "amz_auth_logout" cookie is used to facilitate secure logout from Amazon Pay sessions. |
lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data centre selection. |
AEC | 6 months | Used by Google to protect against malicious activities. |
HSID | 1 year | Google, is used for security purposes. |
SIDCC | 1 year | The cookie is set by Google and is used for security purposes. |
ts | 1 year | Traffic Segment cookie used principally for progressive roll-out, a critical technical functionality that prevents massive service break-down during implementation of new developments or features. |
ts_c | 1 year | The cookie is necessary for making a safe transaction through PayPal. |
tsrce | 1 year | Cookie used by PayPal to easy logging on its website to complete a transaction. |
x-pp-s | 1 hour | A functional cookie used to enable payment on our website. |
Preference Cookies
Preferences cookies are also known as “functionality cookies”. These cookies allow our website to remember choices you have made in the past, like what language you prefer, your favourite search filters, or what your username and password are so you can automatically log in.
bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. |
lang | 1 hour | LinkedIn sets this cookie to remember a user's language setting. |
stf | 1 hour | This facilitating the sharing of product information with friends or contacts. |
persistent_shopping_cart | 1 year | This remembers what items customers put in your shopping cart, even if they leave the website and come back later. |
mage-translation-file-version | 1 day | Provide accurate translations for customer based on language. |
mage-translation-storage | 1 day | It helps make sure customer see the website content in the language they selected according the store wise if website in multi-language. |
amz_auth_err | 1 year | It stores information about authentication errors encountered during the Amazon Pay checkout process. |
store | 1 year | When a user selects a store view or language preference on the website, the "store" cookie stores this information. |
login_redirect | 1 hour | Ensuring logged-in users are redirected back to their intended page after logging in. |
product_data_storage | 1 day | Stores configuration for product data related to Recently Viewed / Compared Products. |
recently_compared_product_previous | 1 day | Stores product IDs of previously compared products for easy navigation. |
recently_compared_product | 1 day | Stores product IDs of recently compared products. |
recently_viewed_product_previous | 1 day | Stores product IDs of recently previously viewed products for easy navigation. |
recently_viewed_product | 1 day | Stores product IDs of recently viewed. products for easy navigation. |
user_allowed_save_cookie | 1 year | Remembers if you said "yes" to saving cookies on our website. |
pr-cookie-consent | 1 year | It remembers if you said "yes" to cookies on our website. |
pr-cookie-consent-id | 1 year | "It stores a unique identifier linked to customer cookies choices. |
Marketing Cookies
These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organisations or advertisers. These are persistent cookies and almost always of third-party provenance.
_fbp | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
__Secure-* | 1 year | Associated with Google's advertising services, helping to personalize ads. |
UserMatchHistory | 30 days | LinkedIn sets this cookie for LinkedIn Ads ID syncing. |
1P_JAR | 30 days | Used by Google to collect information about website. |
APISID | 1 year | Show advertisements based on the user's interests. |
li_sugr | 3 months | Used by LinkedIn to identify users across devices, improving the targeting of advertising campaigns. |
NID | 6 months | Used to show Google ads in Google services for signed-out users. |
SAPISID, SSID | 1 year | Display personalized advertisements on Google sites, based on recent searches and previous. |
MUID | 1 year | These cookies are used for advertising, site analytics by Microsoft. |
IDE | 1 year | Used to deliver targeted advertisements to users by Google's DoubleClick. |
_gcl_au | 7 days | Used by Google AdSense and Google Ads to store and track conversions. |
fr | 3 months | The "fr" pixel tag helps us understand how people use our website and allows us to show them relevant ads on Facebook. |
Other cookies
From time to time, we may use additional external services on our website which may create cookies on your device. As we add new services or make changes that use cookies, we will update this cookie policy with the details.
If you have any concerns about the cookies we create or the way we aim to attain consent from you, please contact us and we'll be happy to answer your questions.